Kelloo pricing frequently asked questions
How does your pricing work?
Our pricing is based on the number of resources you plan. We think this is fair and means that organizations with more resources pay more overall than organizations with less resources. But the more resources you have the less expensive each resource license is.
In Kelloo you can create resources either as named individuals or as resource teams. Here is an example of how the pricing would work:
- You have 10 resources you list as named resources (i.e. Bill, Sarah, Karen, Joe etc.). This counts as 10 resources.
- You also have a team of 20 Engineers. You don’t want to list each individual engineer so you create a resource team and say it has a team size of 20 resources. This counts as 20 resources.
So you will need at least 30 resource licenses.
Can I change the number of resources I need?
Sure, just log in to Kelloo and change the number of resources you require.
Reducing resource numbers takes effect at the next renewal date of your subscription. Increasing resource numbers takes effect immediately. We do not offer refunds for downgrades.
How does support work?
You can raise a support request either by email or by creating a ticket in our online help desk. Most support requests can be dealt with by email, but if we think it would be better to talk the problem through with you we will arrange a call with you.
How do renewals work?
What happens at the end of my trial?
You can provide payment information and choose a plan at any point during your trial. If at the end of your trial you have not done this, you will no longer be able to use Kelloo. But you will still be able to login and purchase a Kelloo subscription.
What if I want to cancel?
Once you have subscribed to Kelloo, you can cancel at any time. If you cancel before your renewal date, you will still have access to Kelloo until the end of your current subscription period. At the end of the subscription period, your account will be closed and you will no longer have access.